Returns – We want you to be happy with your purchase:
We stand behind our products and want you to be satisfied. If you wish to return an item within the first 20 days for any reason (other than damage, we will take care of that for you for free), you will be refunded the purchase price of the product less outbound shipping charges we paid to get the product to you and a 20% restocking fee. Please note that we will deduct the outbound shipping charges we paid from your return refund. You will be responsible for return shipping charges. All COD returns will be refused and returned to you. All products must be returned in their original condition, original manufacturers packing, documentation, hardware, instruction sheets, and parts must be included. Otherwise, additional fees may be deducted from your refund. No returns will be accepted and refunded without proper notification and return authorization.
The following are NOT eligible for return:
- custom orders
- clearance items
- items that have been assembled, modified or used.
- products not in their original package or original condition
- any item without a RA# (return authorization #)
Refunds will be credited to the original payment method.
Damaged, Missing Parts, Incorrect Items (5 day grace period):
Although this is rare, no one alive today is perfect. If a part is missing, let us know as soon as possible. We will send that to you right away at no cost. If a part is damaged, let us know as soon as possible. We will send that to you right away at no cost. Pictures may be requested. If you receive the wrong item, let us know as soon as possible. We will get the correct item to you asap.
All damaged items, missing parts or incorrect items must be reported within 5 business days.
Please inspect your box upon arrival. Note any damage with the carrier.